Intercom & doorbells
After-sales support for smart door devices
Smart door devices generate app and pairing questions. Distributors need a support path before the first container sells out.
Support kit
FAQ, pairing steps, and warranty process in English (plus local language if possible).
Spare units for DOA swaps.
Escalation
Define what the distributor handles vs what returns to the exporter.
Response time expectations should be written.
NMF role
We remain reachable for product clarification after arrival.
Use customer support contacts on every pack insert.